Reach the Cashera Team
Email [email protected] — the fastest route, typically answered within one business day. Phone (888) 887-1187, business hours, U.S. Eastern time. Mail: 6450 Cypress Lane, Suite 694, Tampa, FL 33635.
Email wins for anything involving details worth writing down — data questions, process questions, feedback about this site — because the answer arrives in writing you can keep. Phone suits quick pre-request questions. Either way, never include full account numbers, your SSN, or passwords in a message to anyone, including us; no legitimate question needs them.
Which Questions Go Where
To Cashera: how the service works, form and matching questions, data handling, site feedback. To your lender: offer terms, due dates, payoff quotes, hardship options, servicing portal access. To neither — to the primary documents: costs and terms, which your offer and agreement state definitively.
The division exists because authority does: we built the matching, the lender wrote your agreement, and the documents outrank both of our opinions. The FAQ answers the eighteen most common questions in advance, the glossary defines any term a document throws at you, and for everything else, the addresses above are staffed by people who answer plainly — it is the only way we know how to run this.
Verifying That a Contact Is Really Us — or Really Your Lender
Legitimate contact references your actual request, never demands upfront payment, and never asks for gift cards, wire transfers, or online-banking passwords. When in doubt: hang up, look the company up independently, and call the number on its official site — not the one in the message.
This section exists because loan-shaped scams target exactly the moment you are expecting loan-shaped contact. The verification habit costs two minutes and defeats essentially all of them: independent lookup, official number, and the firm rule that anything urgent, threatening, or fee-first is a costume, not a company. Your state's financial regulator lists every licensed lender; checking it is free and definitive.